• herbalade.com accepts only online orders.
• Online orders can be placed via our website using your major credit card.
• You will receive an order confirmation email immediately after you place your order.
• 24-48 hours later, you will received a shipment notice email with tracking number when the product is shipped.
• The billing address that you enter on this screen must be an exact match of the address that your credit card company or bank has on file for this card.
• You will receive an order confirmation email immediately after placing order, unless the email address provided is invalid or blocking customer@herbalade.com as a sender.
• Please note: Make sure the email address provided with the order is valid, and accepts email from customer@herbalade.com as a sender.

Payment Options

We gladly accept all major credit cards (Visa, Mastercard, AMEX, & Discover). Checks and Money Orders are accepted, but the products only ship after the check or money order has cleared.

Shipping Information

Please take advantage of our shipping promotions, as they save you much on your orders shipping costs. In the event that additional charges may apply, we may modify your order and notify you after the order has been processed. Products are available for shipment within the United States only. We currently do not accept international orders. Our carriers, UPS and FedEx will not ship to a P.O. Box. Any order submitted with a P.O. Box address will be placed on hold until a non-P.O. Box address can be obtained via email. All addresses must be a physical address.

Guaranteed Shipping Date

24-48 hours later, you will received a shipment notice email with tracking number when the product is shipped. Our GUARANTEE is that if you do not receive the package within the estimated delivery date provided online by Fedex when you look up your shipment, we will refund your shipping costs. Just email us to request a credit to your order.

Sales Tax

Sales Tax will be added according to your state's law. Sales tax is applied to the total retail amount of the order, not including shipping and handling charges (where applicable) and is based on the shipment's destination state and local sales tax rates. In the event that additional charges may apply, we may make modifications to your order and notify you after the order is processed.

Return Policy

We’re so committed to delivering effective, high-quality products, we offer customers a 30-day money-back guarantee. If you’re not fully satisfied with any product for any reason, simply return the unused portion to us within 30 days and you’ll receive a full refund. It’s our way of guaranteeing your complete satisfaction.

To make a return, follow these steps:

1. Contact us for a Return Material Authorization Number (RMA) and shipping information. Please clearly mark the RMA number on the return package, otherwise return package without the RMA number clearly written on it will be refused.
   
   
2. Print these two forms:
   Retail Reciept
   Refund Form
   
   
3. Sign the ONLY the CUSTOMER'S SIGNATURE line on each form and include both forms within your return (the remainder of each form will be completed by us upon reviewing your return).
   
   
4. Send us the product within 30 days of receiving your purchase.
   
   Note: A Address will be Provided via email/phone
   

• In order to keep our prices competitive, and offer free shipping, all returns are subject to a 10% restocking fee.
• Shipping fees are not refundable.
• Returned orders that received Free Shipping will have the originally waived shipping charges deducted from the return credit.
• Exchanges will incur additional shipping charges.
• Return processing may take up to a maximum of 2-4 weeks.
• Items that are not returned in their original packaging will not be refunded.

Privacy Policy

Your Privacy is taken seriously at herbalade.com. The personal information you provide such as name, address, credit card information and phone numbers are to process the order only. We will not give, sell, or rent your information to any third parties outside of our company unless authorized.

Notes About Promotions

• You MUST click on the cart button to receive the promotions! Changes can not be made to the order regarding promotions after the order is submitted, but you may email us to apply a coupon if you overlooked clicking on it in during checkout.
• Please be sure to select the correct shipping method related with your coupon.
• One Coupon Per Order Only.

herbalade Order Processing Policies

(We employ standard National Herbalife Operating procedures. From our experience we would like to provide the clarifications below to better serve your expectations and ensure consistent quality service.)

• Orders placed by 12pm EST will be sent to the warehouse the same busines day. These orders should ship the same day.
• Orders after 12pm EST will be sent to the warehouse the next business day. These orders will ship the next day.
• Orders leave the warehouse within 24 hours of processing during business days.
• Once your order has been submitted, NO changes or cancellations can be made. Please review your order thoroughly to ensure there are no problems
• Occasionaly popular items are backordered at the National Herbalife warehouse. Unfortunately, we are not informed beforehand and you must wait for the backordered item to ship separately later via USPS since it can not be cancelled or expedited once the order is sent to Herbalife Warehouse. Backordered items will be shipped USPS. If the backordered item was part of a larger overnight/2nd day shipping order, we cannot give you credit for the extra shipping charges for the partial order, since Herbalife does not credit us.
• Orders SHIPPED on a Friday using FedEx Overnight or 2nd Day, will arrive Monday or Tuesday respectively (Next business day.) Orders shipped with FedEx Overnight service will arrive by 3:00pm the next business day.

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